Tap into Expert Knowledge and Leverage it to Accelerate Your Success
Vishal Sharma is the Chief Technology Officer (CTO) at SearchUnify, Grazitti Interactive's flagship product. With over a decade of experience in developing and deploying enterprise search solutions and optimizing end-to-end CRM management, he brings a unique perspective to the table, positioning SearchUnify as a trusted cognitive platform for organizations seeking to transform their customer support ecosystems. His passion for innovation and expertise in advanced technologies empower business leaders to drive positive business outcomes.
A Partner at Everest Group with extensive experience in management consulting, business transformation and research. In depth understanding of emerging technologies; expertise in Al, digital transformation, intelligent automation, HR tech, and business process services. Experience in building and scaling up advisory/research businesses. He advises senior stakeholders on digital transformation and disruptive technologies such as Robotic Process Automation (RPA), Artificial Intelligence (AI), intelligent automation, and process mining. He's also responsible for advising stakeholders on the HR and talent services value chain, including payroll, benefits, HR technology, and multi-process HR outsourcing. He is often quoted in media publications. as well as invited to speak at industry forums. He has authored numerous reports, including those centered around next-generation themes. such as employee experience, digital adoption, automation, and analytics. Prior to joining Everest Group, Anil was with Ernst & Young's advisory business. He holds an MBA from the Indian Institute of Management, Ahmedabad.
Naveen Kumar, VP of Worldwide Customer Support and Success at Rubrik Inc., a leading cloud data management company, has over 20 years of experience leading Enterprise Customer Support and Success teams, globally. He is responsible for driving technology adoption, operational excellence, and developing customer-centric strategies that deliver impactful outcomes. As a thought leader in customer support strategy, Naveen Kumar continues to drive innovation at Rubrik, ensuring that the company maintains its reputation for outstanding customer service and support. His commitment to enhancing the customer experience positions him as a key figure in the enterprise technology landscape.
Ashimendu has a wealth of experience in technology and knowledge management. His professional journey started as a Scientist at the Defense Research & Development Organization. Afterwards, he made impactful contributions at WIPRO Infotech as an Area Support Manager and at Tata Elxsi as a Corporate Support Manager. At Hewlett-Packard Enterprise (HPE), he pioneered HP India's support, led the tech services business development team, and elevated the digital customer experience. With 25+ years at HPE, he retired as Sr. Director, Knowledge Management & Telephony.
Arwinder, VP of Marketing, is a seasoned and award-winning strategist with a career spanning over 30 years at industry titans like Capgemini, IBM, Intel, and Idea Cellular. A master of CX transformation, marketing strategy, brand positioning, and digital campaigns, Arwinder crafts multichannel marketing initiatives that ignite sales and foster unwavering client loyalty. Driven by a relentless pursuit of growth, Arwinder spearheads Grazitti's marketing efforts, delivering impactful strategies that propel the company forward.
Ajay is a Group Director in the Application Specialist and Knowledge team at Cadence leading the charter of providing technical support to Cadence's global customers. In addition to his strong technical expertise and 25 yrs of glorious career, Ajay is deeply involved in knowledge management systems and practices, focusing on self-service success, and has helped Cadence Application Support and Knowledge (ASK) portal win prestigious awards like SXLive 2023 Self-Service Award & ASP 2023 Best Support Website Award.
Lawrence (Larry) is a seasoned Customer Success professional with 15 years of experience, currently serving as the Head of Customer Support at ZOHO and a key member of their executive leadership team. He leads the Customer Success team based in Tenkasi, a village in Southern Tamil Nadu, where he is not only focused on delivering exceptional customer service but also dedicated to developing young talent from Tier 2 and Tier 3 cities, nurturing their entry into the IT industry, particularly within the Customer Service sector.
Adarsh is a seasoned SaaS leader with over two decades of experience driving growth for global technology companies across India and South Asia. As the Country Director for the Indian Subcontinent at HubSpot, he is responsible for expanding the company’s presence, increasing the adoption of its solutions, and enabling businesses to leverage technology for sustainable growth. Passionate about empowering businesses, Adarsh focuses on providing the right tools, strategies, and frameworks to help organizations build high-performing marketing, sales, and customer service operations - with a focus on long-term success and customer-centricity.
Taranjeet Singh is the Head of AI and Data Science at SearchUnify, where he leads the end-to-end development and deployment of cutting-edge deep learning, traditional machine learning, and data science solutions. Taranjeet is passionate about advancing AI technologies to empower businesses and create transformative solutions and his expertise spans leveraging EDGE AI and actionable business insights to drive innovation for SearchUnify's flagship product. With over 9 years of experience in the field of Artificial Intelligence, Taranjeet has established himself as a thought leader in AI and data-driven decision-making.
Garima is a seasoned B2B marketer with over 6 years of expertise in multi-channel marketing. Skilled in email marketing, social media management, customer and partner engagement, and website optimization, Garima excels at driving impactful marketing strategies. With a knack for wearing multiple hats, she adeptly manages content creation, conducts competitor research, crafts creative strategies, and oversees end-to-end marketing operations.
February 21, 2025
Hotel Taj MG Road, Bengaluru, India
09:00 AM
SearchUnify is an Enterprise Agentic Platform powering next-gen customer support and self-service. Our AI-driven suite includes Cognitive Search, SUVA (Virtual Assistant), Agent Helper, Knowbler (Knowledge Enabler), and Community Helper. Leading enterprises globally rely on SearchUnify to revolutionize support outcomes.
