4 Reasons to Zero-In on Support Success with Support (re)Focus 2022

1. Take Home Insightful Information

Over $1.3 trillion is spent worldwide every year on customer service calls, according to IBM. So, it won’t be wrong to say that a promising support function is no longer a tagalong but the be-all and end-all. This is where Support (re)Focus 2022 comes in. It is a definitive event that offers a 360° view of the key trends in support technology, premium support model, KCS, intelligent swarming, etc.

That’s not all. It will bring together support connoisseurs for various panel discussions, keynotes, insightful sessions, case studies, and more to help you create personalized customer experiences and troubleshoot problems along the way.

2. Learn and Engage with Sans Pareil

Being a synergist for networking and learning, Support re(Focus) 2022 brings together industry leaders such as John Ragsdale, Alok Ramsisaria, Arnfinn Austefjord, Francoise Tourniaire, Patricia Lughezzani, and Vishal Sharma among others from the largest enterprises and research bodies. The panel has 200+ years of experience building and scaling support functions across verticals.

That makes it the best place to finesse your technological skills and fine-tune your support framework. From extended breakout sessions, fireside chats, panel discussions, live QA sessions, etc., this fiesta will change the way you look at support, intelligent swarming, KCS, premium support function, and much more. Also, participate in polls and chats and get your questions answered directly by these industry pros in real-time.

So, make the most out of this support 101 because as renowned businessman Dan Gilbert quoted “There’s nothing better than people talking to each other, sharing best practices, and opening up communications.”

3. Engage in Best Technological Pursuits, Self-service Practices, and Virtual Booth

Customer self-service is becoming the preferable support channel over hands-on call and agent support. In fact, over 81% of customers attempt to self-serve via search engines, company websites, mobile apps, or chatbots. This helps in delivering low-effort, high-value, and personalized customer experiences.

You can learn about more such interesting facts and technological solutions at Support (re)Focus 2022. And you know what we have a dedicated virtual booth to help you meet and interact with exhibitors like ASP, Clocktower Advisors, and more.

The best part is that it does not end here; you can get to know a lot more about self-service, omnichannel strategy, reinventing online communities, and more at this most magnificent support fiesta of the year.

4. Nail 2023 Support Trends

In a survey of over 96,000 US consumers, Forrester found that 19% of brands performed worse on customer experience than they did in the previous year. Therefore, after fighting tooth and nail to keep up with the sinking ship during Covid-19, business owners are now facing a confluence of increased customer expectations and changing CX trends.

For instance, the opening keynote of the Support (re)Focus will discuss the major challenges and ways to drive revenue and ARR as the customer industry is transforming. This fiesta also helps offload a major chunk of customer service operations by helping you network with industry juggernauts, envision and learn round-the-clock customer support insights and embrace the ML, AI, and cognitive tech route. This helps you sail smoothly through 2023 –an year of thinking out-of-the-box and adopting non-conventional means.