By continuing to use our website, you consent to the use of cookies. Please refer our cookie policy for more details.

Bringing Global Support Excellence to India
sr-logo-details

Customer Service Reimagined: The Agentic AI way

India's first-of-its-kind conference dedicated to the customer support and service industry, Support (re)Focus 2025 is where innovation meets opportunity.

Join a vibrant community of Support professionals, CX leaders, and Technology experts who are driving value and championing the importance of Customer Support and Customer Experience. Explore how advancements like Agentic AI and GenAI are redefining customer interactions, enabling autonomous workflows, and delivering hyper-personalized experiences that elevate CX and drive tangible business outcomes.

Hosted by SearchUnify and supported by industry leaders, this landmark event is your exclusive platform get to the forefront of the AI revolution in customer support!

calender-sr

February 21, 2025

location-sr

Hotel Taj MG Road, Bengaluru

REASONS TO PARTICIPATE

engage-three

Discover transformative ideas

Discover the latest advancements in Agentic AI and automation. Develop strategies to optimize service operations and unlock new growth opportunities

gain-one

Engage with thought leaders

Connect with CX innovators, industry experts, and technology trailblazers to gain actionable insights into the evolving role of AI in customer service

explore-two

Experience the future firsthand

Participate in live demos, interactive sessions, and Panel discussions that showcase the real-world applications of AI in customer support

network-four

Networking Opportunities

Connect with peers, and innovators to exchange ideas and strategies into actions for your professional success

WHAT TO EXPECT

200

+

Live Attendees

7

+

Expert Sessions

Real-life

Customer Success Stories

C-Level

Acclaimed Speakers

AI Products

Showcases

LEARN, CONNECT, AND SUCCEED

Learn

  • Access to Expert Insights and AI pioneers for the latest trends, tools, and techniques shaping customer support.
  • Debunk common myths surrounding AI agents and gain a clear understanding of their capabilities, potential, and real-world applications in customer support.
  • Gain actionable strategies to improve your problem-solving, communication, and decision-making skills in support workflows.
  • Fuel Continuous Growth with insights into emerging technologies like Agentic AI and their role in transforming support functions.
Learn at Support ReFocus 2025 India

Connect

  • Build connections with top professionals, thought leaders, and innovators in the customer support space.
  • Share experiences and insights with peers, fostering valuable relationships that enhance career growth.
  • Get exposure to cutting-edge technology including GenAI and automation tools, enhancing your expertise and making you a sought-after professional.
  • Connect with companies and people driving change, paving the way for future collaborations and professional success.
Build Connections at Support ReFocus 2025 India

Succeed

  • Gain the knowledge to implement cutting-edge technologies and Master the Future of CX
  • Enhance your Operational Efficiency and CX Impact by adopting AI solutions that automate complex tasks and drive customer satisfaction.
  • Discover strategies to empower your support team with tools and technologies that improve productivity, collaboration, and customer outcomes.
  • Equip with the latest trends to lead your support organization with innovative approaches that keep you ahead of competitors.
Succeed with the learnings from Support ReFocus 2025 India

AGENDA

Hear About AI in Action

View More

MEET THE SPEAKERS

Tap into Expert Knowledge and Leverage It to Accelerate Your Success

Vishal Sharma
Chief Technology Officer

SearchUnify

Anil Vijayan
Partner

Everest Group

Naveen Kumar
VP of Worldwide Customer Support and Success

Rubrik

Ashimendu Bose
Executive Advisor

SearchUnify

Arwinder Kaur
Vice President Marketing

SearchUnify

Ajay Gupta
AE Group Director, GCS

Cadence Design Systems

Lawrence (Larry)
Head - Customer Support

ZOHO Corporation

Adarsh Noronha
Director and Country Manager

Hubspot

Taranjeet Singh
Head of AI

SearchUnify

Garima Aneja
Associate Product Marketing Manager

SearchUnify

Connect, Collaborate, and Innovate at India’s First Customer Support Community Conference

calender-sr

February 21, 2025

location-sr

Hotel Taj MG Road, Bengaluru, India

location-sr

09:00 AM

Register Now

About SearchUnify


SearchUnify is an Enterprise Agentic Platform powering next-gen customer support and self-service. Our AI-driven suite includes Cognitive Search, SUVA (Virtual Assistant), Agent Helper, Knowbler (Knowledge Enabler), and Community Helper. Leading enterprises globally rely on SearchUnify to revolutionize support outcomes.

CUSTOMER SPEAKS

Flexera customer testimonial video at Support ReFocus 2025 India SearchUnify customer testimonial video at Support ReFocus 2025 India
6Sense customer testimonial video at Support ReFocus 2025 India SearchUnify customer testimonial video at Support ReFocus 2025 India
EBSCO Information Services customer testimonial video at Support ReFocus 2025 India SearchUnify customer testimonial video at Support ReFocus 2025 India
Syntellis customer testimonial video at Support ReFocus 2025 India SearchUnify customer testimonial video at Support ReFocus 2025 India
Automation Anywhere customer testimonial video at Support ReFocus 2025 India SearchUnify customer testimonial video at Support ReFocus 2025 India

RSVP Today

gift-box

EARLY
BIRD PRIZE

Register for the conference before midnight of 12th Feb, 2025 and stand a chance to win a SURPRISE GIFT ! 1 lucky winner will be announced at event and given a special gift - something special to help you create unique memories with your loved one.
HURRY NOWarrow-fwd