India's first-of-its-kind conference dedicated to the customer support and service industry, Support (re)Focus 2025 is where innovation meets opportunity.
Join a vibrant community of Support professionals, CX leaders, and Technology experts who are driving value and championing the importance of Customer Support and Customer Experience. Explore how advancements like Agentic AI and GenAI are redefining customer interactions, enabling autonomous workflows, and delivering hyper-personalized experiences that elevate CX and drive tangible business outcomes.
Hosted by SearchUnify and supported by industry leaders, this landmark event is your exclusive platform get to the forefront of the AI revolution in customer support!
Technology Keynote: Reimagining Support in the Age of Agentic AI
By - Vishal Sharma, Chief Technology Officer, SearchUnify
Analyst Keynote: Leveraging AI and Automation for the Future
By - Anil Vijayan, Partner, Everest Group
Customer Success Story: Blueprints for Support Excellence: Real-World Success Story
By - Naveen Kumar, VP, Support, Rubrik
Partner Session: Seamless Support: Unifying CRM & AI to Elevate Customer Experiences
By - Adarsh Noronha, Director and Country Manager, Hubspot
Panel Discussion: Knowledge at the Core: Scaling Support Efficiency AI-Driven Knowledge Management
Panelist:-
Ashimendu Bose (Executive Advisor, Grazitti Interactive and ex-Senior Director, HPE)
Ajay Gupta, AE Group Director, GCS, Cadence Design Systems
Lawrence (Larry), Head - Customer Support, ZOHO Corporation
Moderator:-
Garima Aneja, Associate Product Marketing Manager, SearchUnify
Tech Deep-dive session: Breaking Silos: Agentic AI Across Support and Knowledge Management
By - Taranjeet Singh, Head of AI, SearchUnify
Closing Note: The Support Vision 2025: Turning Aspirations into Actions
By - Arwinder Kaur, Vice President Marketing, SearchUnify
Tap into Expert Knowledge and Leverage It to Accelerate Your Success
SearchUnify is an Enterprise Agentic Platform powering next-gen customer support and self-service. Our AI-driven suite includes Cognitive Search, SUVA (Virtual Assistant), Agent Helper, Knowbler (Knowledge Enabler), and Community Helper. Leading enterprises globally rely on SearchUnify to revolutionize support outcomes.
